Shipping policy
Shipping Policy
Thank you for shopping with Pets warehouse PenrithÂ
Shipping Timeframes
Orders are generally dispatched and delivered within 5–8 business days. Please note that this timeframe is a guide only and delivery times may vary depending on your location, carrier delays, peak periods, or other unforeseen circumstances.
Order Processing
- Orders are processed during normal business days only.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Delays
While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur that are outside of our control. We appreciate your patience and understanding.
Tracking
Tracking information will be provided where available once your order has been dispatched.
Incorrect Shipping Details
Please ensure all shipping information is correct before placing your order. We are not responsible for delays or lost parcels due to incorrect address details provided at checkout.
If you have any questions regarding shipping, please contact us at orders@petswarehousepenrith.com.au